We strive to process orders within 24 hours on business days for in-stock items. Please note that order processing times may vary for pre-orders or items with special handling.
We offer a variety of shipping methods, which will be displayed at checkout. The available options will depend on the product you have ordered. Shipping rates are calculated automatically based on the weight, dimensions, shipping address and chosen shipping method.
Local pickup is available for some items. Please contact our customer service team for more information.
If you have any special shipping instructions, please contact our customer service team before placing your order. We will do our best to accommodate your request.
Please note: Shipping times may vary depending on the shipping method chosen and the destination. Once your order ships, you will receive a confirmation email with tracking information.
We are not responsible for delays caused by carriers or unforeseen circumstances.
Our return policy is valid for 7 days from the date of delivery.
ACHELESS does not operate under a long-term money-back guarantee.
However, if you have used the device as instructed and do not experience any benefit, you may request a return within 7 days of delivery.
To be eligible for a return:
Due to the nature of the product, returns requested after 7 days from delivery will not be accepted.
Non-returnable items include:
To initiate a return, please contact us first.
We will provide return authorization and shipping instructions.
Return shipping costs are the responsibility of the customer and may be deducted from the refund amount if applicable.
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
If approved, refunds will be issued to the original method of payment.
Please allow 3–5 business days for the refund to appear on your statement.
If you have not received your refund:
If the issue persists, please contact us at web@wiserliving.net.
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please email ckim@wiserliving.net.
Approved exchanges should be sent to:
14735 Garfield Ave.
Paramount, CA 90723
United States
If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the return is received and approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items.